First Interview Scheduling – 2

Improving First Interview Conversion

Designed and launched a streamlined scheduling experience for scheduling the first interview, reducing friction, improving transparency, and strengthening branding.

💼 About Hired

Hired is a talent marketplace that connects tech professionals with top companies. The platform streamlines the job search by matching candidates to opportunities based on skills, preferences, and goals.

🎯 Why This Project Mattered

Scheduling a candidate’s first interview is a critical moment in the hiring journey — it sets the tone for the entire process. Before this project, scheduling was fragmented and manual, causing delays, confusion, and drop-offs. By redesigning this experience, we created a seamless, transparent, and scalable scheduling flow that built trust with candidates and improved recruiter efficiency.

🔍 The Challenge

😕 Candidates found scheduling confusing and inconsistent across recruiters.

⏳ Manual coordination created delays and caused candidates to drop from the funnel.

🤔 The existing flow lacked clarity on next steps, leading to candidate anxiety.

👩‍💻 My Role

Lead Product Designer — drove end-to-end design process.

Collaborated with product managers, researchers, and engineers.

Conducted candidate interviews, mapped pain points, and ran usability tests.

🛠️ Approach

Discovery: Journey mapping across recruiter + candidate touchpoints to identify friction.
Exploration: Created wireframes and prototypes for simplified scheduling flow.
Validation: Tested with candidates to refine clarity around time zones, confirmations, and recruiter availability.

💡 The Solution

✅ For employers with calendar integration, we auto-included availability in interview requests — a small change with outsized impact.